Refund policy

REFUND POLICY

Translated content in English.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you an exchange or credit.

To be eligible for an exchange or credit, your item must be unused and in the same condition you received it and bear the tag. It must also be in the original packaging.

Several types of products cannot be exchanged. Perishable goods such as food and treats cannot be returned. We also do not accept products for personal, sanitary or hygienic use, hazardous products or flammable gases or liquids.

Autres articles qui ne peuvent pas être retournés:
* Gift cards

To make an exchange or receive a credit, you must show us a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

Articles soldés (le cas échéant)
Only regular priced items can be exchanged. Unfortunately, sale items are not exchangeable or refundable.

Échanges (le cas échéant)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to info@chienmondain.com and send us your item to: 2600, boulevard Laurier, local 155, Québec, (Québec), G1V 4T3, Canada.

Expédition
To return a product, you must mail it to: 2600, boulevard Laurier, local 155, Quebec, (Quebec), G1V 4T3, Canada.

Il vous incombera de payer vos propres frais d’expédition pour retourner votre article. Les coûts d’expédition ne sont pas remboursables.

Depending on where you live, the time it takes to receive your exchanged product may vary.

Si vous expédiez un article d’une valeur supérieure à $75, vous devriez envisager d’utiliser un service de livraison qui vous permet de suivre l’envoi ou de souscrire à une assurance de livraison. Nous ne garantissons pas que nous recevrons l’article que vous nous retournez.

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